Common Questions About Inpatient Mental Health Treatment
This Q&A is not to be used as medical advice, please call today to discuss your options.
-
Does insurance cover mental health treatment?
The Trails is able to accept most health insurance plans and will work closely with your insurance company to secure insurance coverage for your treatment program. Our staff will manage and coordinate every aspect of your admission to facility. We want to take as much stress out of this already stressful situation for you. We will determine your exact insurance coverage and eligibility, will bill your insurance company, and find out what, if any, out-of-pocket expenses (such as co-pays or deductibles) will be needed. You have insurance for a reason, we want it to cover as much of your stay in treatment as possible.
-
How long is your program?
The length of our program is not the same for every person. That said, the average length of inpatient treatment is 30-45 days, though some may choose to stay longer.
-
What if I do not have insurance or cannot afford your program?
We will do whatever we can to make mental healthcare available to you. Please call us at (866) 959-9910 to discuss your options.
-
What do I need to bring?
In order to provide an efficient and comprehensive admission process please bring the appropriate paperwork and follow the guidelines and rules provided below.
Items permitted and suggested:
1. Appropriate paperwork: Driver’s license or photo ID, medical insurance card, approved
prescriptions, medication and dosage information, allergy information, medical/other
healthcare professional’s contact information, information on ailments or conditions, emergency contacts, information for any other persons requiring contact (required), Envelope, and stamps for writing loved ones.2. Please bring comfortable and appropriate clothing (T-shirts, Sweatpants, jeans, pajamas, sweatshirts, shorts, undergarments). We limit the number of items to 5 tops, 5 bottoms, and 2 workout outfits. Weather permitting (coat, gloves, etc). A washer and dryer are available to keep clean clothing on hand.
3. All over-the-counter medication must be new/unopened: Ibuprofen, Imodium, Maalox, Melatonin, Milk of Magnesia, Mints, Nicotine Patches.
4. Personal hygiene products must be new/unopened: shaving cream, mouthwash, hair products, body wash, shampoo, and conditioner.
5. Toiletries: toothbrush and toothpaste, hairbrush/comb, lotion, deodorant, feminine hygiene products.
-
What are the rules with phone calls and visitation?
1. There are no direct incoming calls to clients. Family contact is made through staff (counselors, case managers, or resident assistants), or a message is left with our front desk for a return call, that can be completed within the appropriate rules and parameters of phone calls.
2. Clients are allowed to make phone calls to approved family and support persons on Tuesday, Thursday, and Saturday. They have a 5-minute limit on time.
3. Visitation is scheduled every Sunday from 12pm-2pm (for Women) and 4:30pm-6:30pm (for
Men), for approved persons ONLY. If someone is not on the approved list, they will be asked to
leave. The first group of visitors can leave after the first hour and if room is available additional
visitors may check-in and visit during the last hour. There is a 3-person maximum for each client
each week (per hour and not to exceed 3 per hour). The first check-in begins 15 minutes prior to
visitation.4. Any items (money, clothing, etc) must be processed first by the staff before given to the clients. Failure to do so could result in discharge for the client or for the loved one removed from the approved visitation list.
-
Do you accept couples?
No, we do not accept couples. At The Trails, we believe in an integrated & individualized approach to treatment. With our philosophy, we believe treating couples may distract from the individuals’ treatment plans. We would be happy to provide options of programs that accept couples.
-
Is The Trails a lockdown facility?
No, The Trails is not a lockdown facility. The only types of programs that are “lockdown” are correctional treatment centers and some psychiatric hospitals. Our program is a completely voluntary residential program.
-
Can you send updates to courts or probation officers?
Yes, we provide comprehensive case management. Your case manager will be able to help you coordinate any updates needed for legal purposes.
-
Can you help with filing FMLA?
Yes. The Family and Medical Leave Act of 1993 is a United States labor law requiring covered employers to provide employees with job-protected, unpaid leave for qualified medical and family reasons. Mental Health treatment is a qualified medical reason under FMLA. If you are worried about your job, our admissions and case management team can help you determine if you are eligible and help you file FMLA.
-
Do you treat adolescents?
The Trails is an 18+ program. We would be happy to provide referrals to other great programs that treat minors.
-
Can I bring my child?
The Trails is an 18+ facility, so we do not allow parents do bring their children while in residential treatment.
-
Do you offer transportation?
Yes, we offer free transportation to and from treatment. Our driver can come pick you up – even if you are hours away! We want your admission with us to be as easy, safe, and stress-free as possible. Let us know if you will need some help getting to treatment.
-
Where are you located?
The Trails is located in Newark, Ohio; about 40 miles East of Columbus.
(866) 959-9910
What People Say
About Us
The Ohio Mental Health Center at The Trails
16506 Flint Ridge Road Floor 2, Newark
-
I can't thank the wonderful staff at The Trails enough for saving my daughter's life! We had tried everything, and after dealing with the horrible inpatient … read more psych facilities we had lost hope. It was not like that at The Trails, my daughter felt safe to heal in a calm supportive environment. The therapists and nursing staff were so attentive to her needs and really gave her the individualized care that she deserved. Our family is forever grateful.
-
I would highly recommend anyone looking for mental health treatment to go the trails. I had been in counseling for my depression for years and nothing was working. … read more I was in agony living this way and knew I needed more. That's exactly what I got at the trails, I feel better then I have in years! I can not thank the dedicated clinical staff enough for all progress I have made.
-
This is by far the nicest mental health facility I’ve been to in Ohio!! Not at all like other hospitals with similar services
