Common Questions About Inpatient Mental Health Treatment
This Q&A is not to be used as medical advice, please call today to discuss your options.
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Does insurance cover mental health treatment?
The Trails is able to accept most health insurance plans and will work closely with your insurance company to secure insurance coverage for your treatment program. Our staff will manage and coordinate every aspect of your admission to facility. We want to take as much stress out of this already stressful situation for you. We will determine your exact insurance coverage and eligibility, will bill your insurance company, and find out what, if any, out-of-pocket expenses (such as co-pays or deductibles) will be needed. You have insurance for a reason, we want it to cover as much of your stay in treatment as possible.
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How long is your program?
The length of our program is not the same for every person. That said, the average length of inpatient treatment is 30-45 days, though some may choose to stay longer.
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What if I do not have insurance or cannot afford your program?
We will do whatever we can to make mental healthcare available to you. Please call us at (866) 959-9910 to discuss your options.
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What do I need to bring?
In order to provide an efficient and comprehensive admission process please bring the appropriate paperwork and follow the guidelines and rules provided below.
Items permitted and suggested:
1. Appropriate paperwork: Driver’s license or photo ID, medical insurance card, approved
prescriptions, medication and dosage information, allergy information, medical/other
healthcare professional’s contact information, information on ailments or conditions, emergency contacts, information for any other persons requiring contact (required), Envelope, and stamps for writing loved ones.2. Please bring comfortable and appropriate clothing (T-shirts, Sweatpants, jeans, pajamas, sweatshirts, shorts, undergarments). We limit the number of items to 5 tops, 5 bottoms, and 2 workout outfits. Weather permitting (coat, gloves, etc). A washer and dryer are available to keep clean clothing on hand.
3. All over-the-counter medication must be new/unopened: Ibuprofen, Imodium, Maalox, Melatonin, Milk of Magnesia, Mints, Nicotine Patches.
4. Personal hygiene products must be new/unopened: shaving cream, mouthwash, hair products, body wash, shampoo, and conditioner.
5. Toiletries: toothbrush and toothpaste, hairbrush/comb, lotion, deodorant, feminine hygiene products.
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What are the rules with phone calls and visitation?
1. There are no direct incoming calls to clients. Family contact is made through staff (counselors, case managers, or resident assistants), or a message is left with our front desk for a return call, that can be completed within the appropriate rules and parameters of phone calls.
2. Clients are allowed to make phone calls to approved family and support persons on Tuesday, Thursday, and Saturday. They have a 5-minute limit on time.
3. Visitation is scheduled every Sunday from 12pm-2pm (for Women) and 4:30pm-6:30pm (for
Men), for approved persons ONLY. If someone is not on the approved list, they will be asked to
leave. The first group of visitors can leave after the first hour and if room is available additional
visitors may check-in and visit during the last hour. There is a 3-person maximum for each client
each week (per hour and not to exceed 3 per hour). The first check-in begins 15 minutes prior to
visitation.4. Any items (money, clothing, etc) must be processed first by the staff before given to the clients. Failure to do so could result in discharge for the client or for the loved one removed from the approved visitation list.
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Do you accept couples?
No, we do not accept couples. At The Trails, we believe in an integrated & individualized approach to treatment. With our philosophy, we believe treating couples may distract from the individuals’ treatment plans. We would be happy to provide options of programs that accept couples.
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Is The Trails a lockdown facility?
No, The Trails is not a lockdown facility. The only types of programs that are “lockdown” are correctional treatment centers and some psychiatric hospitals. Our program is a completely voluntary residential program.
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Can you send updates to courts or probation officers?
Yes, we provide comprehensive case management. Your case manager will be able to help you coordinate any updates needed for legal purposes.
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Can you help with filing FMLA?
Yes. The Family and Medical Leave Act of 1993 is a United States labor law requiring covered employers to provide employees with job-protected, unpaid leave for qualified medical and family reasons. Mental Health treatment is a qualified medical reason under FMLA. If you are worried about your job, our admissions and case management team can help you determine if you are eligible and help you file FMLA.
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Do you treat adolescents?
The Trails is an 18+ program. We would be happy to provide referrals to other great programs that treat minors.
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Can I bring my child?
The Trails is an 18+ facility, so we do not allow parents do bring their children while in residential treatment.
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Do you offer transportation?
Yes, we offer free transportation to and from treatment. Our driver can come pick you up – even if you are hours away! We want your admission with us to be as easy, safe, and stress-free as possible. Let us know if you will need some help getting to treatment.
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Where are you located?
The Trails is located in Newark, Ohio; about 40 miles East of Columbus.
(866) 959-9910
What People Say
About Us
The Ohio Mental Health Center at The Trails
16506 Flint Ridge Rd Floor 2, Newark
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My stay at The Trails was truly life-changing. I arrived during one of the hardest periods of my life, after struggling with the same issue for over a decade, and … read more the therapy, daily sessions, and constant support helped me heal in ways I didn’t think were possible. The staff was incredibly friendly, the facility was clean and well kept, and I always felt safe and cared for. The property itself is beautiful—far more comforting and personal than most clinical-feeling recovery centers. The connections I formed with the staff and other patients were so genuine that leaving felt bittersweet, because it truly became a family during my stay. The tools and knowledge I gained there continue to guide me as I navigate my life today. I couldn’t recommend The Trails more and will be forever grateful for what they’ve done for me. I am sincerely and deeply thankful for how profoundly they helped me reclaim my life and sense of self.
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This place is amazing. The level of care is unmatched, the therapists Ben Carrie and Talya are great. The staff is also great and actually care about your mental … read more health. Shoutout to Reagan, Zyan, Dani, Mara, Talia, Bree, Sam, Shelby, Caroline, Kim, Amber, Deidre, Erin and the sound bath/somatic breathing ladies (sorry if I forgot anyone). I appreciate the level of expertise and effort that went into my recovery. If someone you know needs help, don’t send them anywhere other than here. Thank you everyone at the Trails!
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The trails truly saved my life. At the beginning of my stay I was hopeless, depressed beyond belief and so anxiety ridden I couldn’t work, get out of bed, do normal … read more household chores or drive. I was completely saved by this place. All of the staff are amazing and truly care about your mental health. Such a warm home with welcoming arms and I couldn’t have asked for better care. So very thankful for this place in making my life bright again.
