The Trails is not a crisis center. If you or a loved one is at immediate risk of harm to themselves or others, please dial 911.

Home » FAQ

Common Questions About Inpatient Mental Health Treatment

This Q&A is not to be used as medical advice, please call today to discuss your options.

When considering attending an inpatient mental health program there are many common questions that come up. We strongly suggest you call us at 866-959-9910 for more personalized answers to your questions. The FAQ below simply provides general answers to our most common questions. We do our best to make our program accessible and affordable to everyone that needs help, so contacting us is the best way to get help.

  • Does insurance cover mental health treatment?

    Thanks to new legislation, insurance coverage has significantly changed to better cover addiction treatment services.  With the introduction of the Mental Health Parity and Addiction Equity Act, treatment for addiction must cover treatment.  In other words, insurance must cover mental health services much like any other medical or surgical conditions. This includes crisis care, medical detox, residential rehab, partial hospitalization, intensive outpatient, counseling, and more. This enables many more people to utilize their insurance coverage and health benefits to cover the cost of mental health treatment services.

    The Trails is able to accept most health insurance plans and will work closely with your insurance company to secure insurance coverage for your treatment program. Our staff will manage and coordinate every aspect of your admission to facility. We want to take as much stress out of this already stressful situation for you. We will determine your exact insurance coverage and eligibility, will bill your insurance company, and find out what, if any, out-of-pocket expenses (such as co-pays or deductibles) will be needed. You have insurance for a reason, we want it to cover as much of your stay in treatment as possible.

  • How long is your program?

    The length of our program is not the same for every person. That said, the average length of inpatient treatment is 30-45 days, though some may choose to stay longer.

  • What if I do not have insurance or cannot afford your program?

    We will do whatever we can to make mental healthcare available to you. Please call us at (866) 959-9910 to discuss your options.

  • Do you offer a dual diagnosis program?

    Yes, The Trails offers dual diagnosis treatment

  • What do I need to bring?

    In order to provide an efficient and comprehensive admission process please bring the appropriate paperwork and follow the guidelines and rules provided below.

    Items permitted and suggested:

    1. Appropriate paperwork: Driver’s license or photo ID, medical insurance card, approved
    prescriptions, medication and dosage information, allergy information, medical/other
    healthcare professional’s contact information, information on ailments or conditions, emergency contacts, information for any other persons requiring contact (required), Envelope, and stamps for writing loved ones.

    2. Please bring comfortable and appropriate clothing (T-shirts, Sweatpants, jeans, pajamas, sweatshirts, shorts, dress outfit (court, job interviews, family night), undergarments) We limit the number of items to 5 tops, 5 bottoms, 1 outfit for the barn, and 2 workout outfits. Weather permitting (coat, gloves, etc). A washer and dryer are available to keep clean clothing on hand.

    3. All over-the-counter medication must be new/unopened: Ibuprofen, Imodium, Maalox, Melatonin, Milk of Magnesia, Mints, Nicotine Patches.

    4. Personal hygiene products must be new/unopened: shaving cream, mouthwash, hair products, body wash, shampoo, and conditioner.

    5. Toiletries: toothbrush and toothpaste, hairbrush/comb, lotion, deodorant, feminine hygiene products.

  • What am I not allowed to bring?

    For the safety of self and others, as well as space and hygiene of self and others we do not permit the following items.

    Items not permitted:

    1. Alcohol or any drugs of any kind.

    2. Unapproved prescription medication.

    3. Sample medication.

    4. Anything that includes alcohol as an ingredient. Hair-care products and mouthwash often contain alcohol.

    5. Weapons of any kind.

    6. Pornographic material.

    7. Cologne containing alcohol, no aerosol cans.

    8. Mouthwash containing alcohol.

    9. No Ipads, tablets, iPods, MP3 players, gaming systems, cell phones, or any other electronic devices.

    10. No expensive jewelry or excessive cash.

  • What are the rules with phone calls and visitation?

    1. There are no direct incoming calls to clients. Family contact is made through staff (counselors, case managers, or resident assistants), or a message is left with our front desk for a return call, that can be completed within the appropriate rules and parameters of phone calls.

    2. Clients are allowed to make phone calls to approved family and support persons on Tuesday, Thursday, and Saturday. They have a 5-minute limit on time.

    3. Visitation is scheduled every Sunday from 12pm-2pm (for Women) and 4:30pm-6:30pm (for
    Men), for approved persons ONLY. If someone is not on the approved list, they will be asked to
    leave. The first group of visitors can leave after the first hour and if room is available additional
    visitors may check-in and visit during the last hour. There is a 3-person maximum for each client
    each week (per hour and not to exceed 3 per hour). The first check-in begins 15 minutes prior to

    4. Any items (money, clothing, etc) must be processed first by the staff before given to the clients. Failure to do so could result in discharge for the client or for the loved one removed from the approved visitation list.

    5. The family night takes place once per month. This is organized by case managers. Family night allows approved family members to come into our rehab facility, meet with therapists, and work on any concerns they may have. Clients are often encouraged to have their families come in and partake in these groups. It not only will help the client grow in their recovery, but it will help the family learn how to assist them in the best ways possible.

  • Do you have gender specific programs?

    Yes, at The Trails we believe in a gender-specific treatment model. We have a men’s program and a women’s program.

  • Do you accept couples?

    No, we do not accept couples. At The Trails, we believe in an integrated & individualized approach to addiction treatment. With our philosophy, we believe treating couples may distract from the individuals’ treatment plans. We would be happy to provide options of programs that accept couples.

  • Is The Trails a lockdown facility?

    No, The Trails is not a lockdown facility. The only types of programs that are “lockdown” are correctional treatment centers and some psychiatric hospitals. Our program is a completely voluntary residential program.

  • Would I be able to get to my court date?

    Yes, we can provide transport to and from court or other legal matters within a reasonable distance.

  • Can you send updates to courts or probation officers?

    Yes, we provide comprehensive case management. Your case manager will be able to help you coordinate any updates needed for legal purposes.

  • Can you help with filing FMLA?

    Yes. The Family and Medical Leave Act of 1993 is a United States labor law requiring covered employers to provide employees with job-protected, unpaid leave for qualified medical and family reasons. Substance abuse treatment is a qualified medical reason under FMLA. If you are worried about your job, our admissions and case management team can help you determine if you are eligible and help you file FMLA.

  • Do you treat adolescents?

    The Trails is an 18+ program. We would be happy to provide referrals to other great programs that treat minors.

  • Can I bring my child?

    The Trails is an 18+ facility, so we do not allow parents do bring their children while in residential treatment.

  • Do you offer transportation?

    Yes, we offer free transportation to and from treatment. Our driver can come pick you up – even if you are hours away! We want your admission with us to be as easy, safe, and stress-free as possible. Let us know if you will need some help getting to treatment.

  • Where are you located?

    The Trails is located in Newark, Ohio; about 40 miles East of Columbus.

Our Happy Clients

What People Say
About Us

  • “Like family”

    I would recommend this facility to anyone struggling with addiction. They treat everyone on an individual basis and like family!!

    Monica M.
  • “Changed my life!”

    My experience at OARC was amazing! Incredible staff and counselors. This place changed my life!

    Payton H.
  • “Personalized”

    What sets them apart from others is the more personalized attention and communication you receive right from the start.

    Laurie W.
    Parent of a Client
Healing Can Start Today

Free & Confidential Assessment

Compassionate experts are standing by to provide assessments, answer questions, and verify insurance coverage.

Skip to content