Common Questions About Inpatient Mental Health Treatment
This Q&A is not to be used as medical advice, please call today to discuss your options.
-
Does insurance cover mental health treatment?
The Trails is able to accept most health insurance plans and will work closely with your insurance company to secure insurance coverage for your treatment program. Our staff will manage and coordinate every aspect of your admission to facility. We want to take as much stress out of this already stressful situation for you. We will determine your exact insurance coverage and eligibility, will bill your insurance company, and find out what, if any, out-of-pocket expenses (such as co-pays or deductibles) will be needed. You have insurance for a reason, we want it to cover as much of your stay in treatment as possible.
-
How long is your program?
The length of our program is not the same for every person. That said, the average length of inpatient treatment is 30-45 days, though some may choose to stay longer.
-
What if I do not have insurance or cannot afford your program?
We will do whatever we can to make mental healthcare available to you. Please call us at (866) 959-9910 to discuss your options.
-
What do I need to bring?
In order to provide an efficient and comprehensive admission process please bring the appropriate paperwork and follow the guidelines and rules provided below.
Items permitted and suggested:
1. Appropriate paperwork: Driver’s license or photo ID, medical insurance card, approved
prescriptions, medication and dosage information, allergy information, medical/other
healthcare professional’s contact information, information on ailments or conditions, emergency contacts, information for any other persons requiring contact (required), Envelope, and stamps for writing loved ones.2. Please bring comfortable and appropriate clothing (T-shirts, Sweatpants, jeans, pajamas, sweatshirts, shorts, undergarments). We limit the number of items to 5 tops, 5 bottoms, and 2 workout outfits. Weather permitting (coat, gloves, etc). A washer and dryer are available to keep clean clothing on hand.
3. All over-the-counter medication must be new/unopened: Ibuprofen, Imodium, Maalox, Melatonin, Milk of Magnesia, Mints, Nicotine Patches.
4. Personal hygiene products must be new/unopened: shaving cream, mouthwash, hair products, body wash, shampoo, and conditioner.
5. Toiletries: toothbrush and toothpaste, hairbrush/comb, lotion, deodorant, feminine hygiene products.
-
What are the rules with phone calls and visitation?
1. There are no direct incoming calls to clients. Family contact is made through staff (counselors, case managers, or resident assistants), or a message is left with our front desk for a return call, that can be completed within the appropriate rules and parameters of phone calls.
2. Clients are allowed to make phone calls to approved family and support persons on Tuesday, Thursday, and Saturday. They have a 5-minute limit on time.
3. Visitation is scheduled every Sunday from 12pm-2pm (for Women) and 4:30pm-6:30pm (for
Men), for approved persons ONLY. If someone is not on the approved list, they will be asked to
leave. The first group of visitors can leave after the first hour and if room is available additional
visitors may check-in and visit during the last hour. There is a 3-person maximum for each client
each week (per hour and not to exceed 3 per hour). The first check-in begins 15 minutes prior to
visitation.4. Any items (money, clothing, etc) must be processed first by the staff before given to the clients. Failure to do so could result in discharge for the client or for the loved one removed from the approved visitation list.
-
Do you accept couples?
No, we do not accept couples. At The Trails, we believe in an integrated & individualized approach to treatment. With our philosophy, we believe treating couples may distract from the individuals’ treatment plans. We would be happy to provide options of programs that accept couples.
-
Is The Trails a lockdown facility?
No, The Trails is not a lockdown facility. The only types of programs that are “lockdown” are correctional treatment centers and some psychiatric hospitals. Our program is a completely voluntary residential program.
-
Can you send updates to courts or probation officers?
Yes, we provide comprehensive case management. Your case manager will be able to help you coordinate any updates needed for legal purposes.
-
Can you help with filing FMLA?
Yes. The Family and Medical Leave Act of 1993 is a United States labor law requiring covered employers to provide employees with job-protected, unpaid leave for qualified medical and family reasons. Mental Health treatment is a qualified medical reason under FMLA. If you are worried about your job, our admissions and case management team can help you determine if you are eligible and help you file FMLA.
-
Do you treat adolescents?
The Trails is an 18+ program. We would be happy to provide referrals to other great programs that treat minors.
-
Can I bring my child?
The Trails is an 18+ facility, so we do not allow parents do bring their children while in residential treatment.
-
Do you offer transportation?
Yes, we offer free transportation to and from treatment. Our driver can come pick you up – even if you are hours away! We want your admission with us to be as easy, safe, and stress-free as possible. Let us know if you will need some help getting to treatment.
-
Where are you located?
The Trails is located in Newark, Ohio; about 40 miles East of Columbus.
(866) 959-9910
What People Say
About Us
The Ohio Mental Health Center at The Trails
16506 Flint Ridge Rd Floor 2, Newark
-
My stay at The Trails was truly life-changing. I arrived during one of the hardest periods of my life, after struggling with the same issue for over a decade, and … read more the therapy, daily sessions, and constant support helped me heal in ways I didn’t think were possible. The staff was incredibly friendly, the facility was clean and well kept, and I always felt safe and cared for. The property itself is beautiful—far more comforting and personal than most clinical-feeling recovery centers. The connections I formed with the staff and other patients were so genuine that leaving felt bittersweet, because it truly became a family during my stay. The tools and knowledge I gained there continue to guide me as I navigate my life today. I couldn’t recommend The Trails more and will be forever grateful for what they’ve done for me. I am sincerely and deeply thankful for how profoundly they helped me reclaim my life and sense of self.
-
Update: I spoke with Bryan in billing today at The Trails, and he explained the charges and how the insurance works, and I was mistaken fearing there was some sort … read more of fraud happening. My insurance was listed under a different name in their billing system, which was very confusing, so I am revising my review to thank Bryan for his help, and I'd also like to say that out of all the mental health facilities we researched when our son was having a crisis, the Trails was the most helpful and least predatory, so much so that we flew him from the Outer Banks of North Carolina to Ohio. Everyone seemed genuinely concerned for my son, who I am happy to say is doing much better. Just two days at The Trails made him aware that he was doing pretty well and inspired him to start making plans. He had so much gratitude for being home.
I'm glad to see here that others are getting help and having good experiences.
-
Incredible. Lifesaving and life-changing. Every single staff member, therapist, resident was so supportive, so kind. I never thought a place like this existed. That … read more geared toward mental health and addiction as well but lets face it, they go hand in hand. I can't thank everyone enough. I was in a very dark place and today, I feel amazing and I love myself. I am a better version of myself. They provide you with the tools for this journey called life that you absolutely need to take with you and utilize! If you are asking for help, need time for yourself, to learn about yourself and work through that trauma, those demons, well, this is the place to do so. Two to three a groups a day, 1 on 1 with your therapist at least twice a week. Yoga, sematic breathing, soundbaths. Even a polar plunge! Please, if you're in a dark place or just need to breathe. Truly breathe. Reach out for help at The Trails. I can't say enough wonderful things. 💚
